Ordering Information                                                

Orders can be placed via phone, fax or e-mail.  We require a minimum order of at least $50.00.  Our customer service personnel will confirm any freight arrangements needed and contact you with your order total and estimated lead time.

Our written quotes are emailed to customers with instructions on each step of the ordering process.  To initiate an order, we require a signed quote to be placed on the production schedule. 

Payment information is as follows: 

We accept Visa, Mastercard, American Express, Discover, and personal or corporate checks.  Orders may require a 50% deposit, paid at time order is placed, with the remaining balance due when the order is shipped.

For our school or government customers we will also accept a purchase order with terms of net 30. 

Shipping information is as follows:   

Most orders ship via LTL truck freight unless otherwise specified.  Smaller residential items will ship UPS ground as long as the item's size and weight complies with UPS guidelines.  We offer competitive freight rates and have multiple accounts nationwide to ensure our customers receive the best possible freight rate.  We also offer no-obligation quotes that are valid for 15 days.

Most items shipping LTL truck freight  will ship shrink-wrapped and palletized.  The customer is responsible for unloading, and removal of pallet and packing materials in most cases.  Standard freight quotes do not include any accessorial charges unless clearly stated in the quote.  Examples of accessorial charges include, but are not limited to: residential delivery (this also applies to churches, schools, condos and golf courses according to the freight carriers), driver assistance, delivery notification, inside delivery, etc.  Please provide as much information as possible to us about your delivery situation when placing your order.  Factors such as: forklifts, dock height, commercial locations will all factor into your freight quote.  Additionally, American Recycled Plastic is not responsible for delays in transit or loss/damage once the shipment has left our facility. 

It is extremely important that, in the unlikely event of loss/damage, the customer understands that they must not sign the Bill of Lading without noting, in detail, the extent of the loss/damage.

Most items that ship palletized will require at least partial assembly.  Please follow the instructions carefully and contact us with any questions.