What types of payment does American Recycled Plastic accept?

We accept Visa, Mastercard, and personal or corporate checks.  Orders may require a 50% deposit, paid at time order is placed, with the remaining balance due when the order is shipped.

For our government customers we will also accept a purchase order with terms of net 30. 

Effective December 1, 2005 we require a minimum order of at least $50.00.

How will my order be shipped?

Orders ship via LTL truck freight unless otherwise specified.  Smaller residential items will ship UPS ground as long as the item's size and weight complies with UPS guidelines.  We offer competitive freight rates and have multiple accounts nationwide to ensure our customers receive the best possible freight rate.  We also offer no-obligation quotes that are valid for 15 days.

Most items shipping LTL truck freight  will ship shrink-wrapped and palletized.  The customer is responsible for unloading, and removal of pallet and packing materials in most cases.  Standard freight quotes do not include any accessorial charges unless clearly stated in the quote.  Examples of accessorial charges include, but are not limited to: residential delivery (this also applies to churches, schools, condos and golf courses according to the freight carriers), driver assistance, delivery notification, inside delivery, etc.  Please provide as much information as possible to us about your delivery situation when placing your order.  Factors such as: forklifts, dock height, commercial locations will all factor into your freight quote.  Additionally, American Recycled Plastic is not responsible for delays in transit or loss/damage once the shipment has left our facility.  It is extremely important that, in the unlikely event of loss/damage, the customer understands that they must not sign the Bill of Lading without noting, in detail, the extent of the loss/damage.

Most items that ship palletized will require at least partial assembly.  Please follow the instructions carefully and contact us with any questions.

What is the return/exchange policy?

We will accept the return of items when the item:

a) is returned in the same condition as shipped, or

b) was shipped in error (i.e., wrong item or color), and

c) the return request is received no more than 30 days from receipt of product.

A 20% restocking fee will be applied (if the error is ours, this fee is waived)  and the return shipping costs are the responsibility of the customer.  A prompt refund will be issued, less the original shipping costs and any applicable restocking fees.

We regret that special order or custom-made items are not returnable.